FREQUENTLY ASKED QUESTIONS

We run year-round, seven days a week (closed on December 25).

A $2,000 security deposit is required for each rental.

Generally, guests must only be able to sit upright with a seatbelt on while traversing bumpy terrain. Rugged 4×4 tours are not recommended for persons with chronic neck or back problems or pregnant women; however, our state-of-the-art Land Rovers are a step above the rest in comfort, and it’s guaranteed!

We require reservations to be made in advance since our tours do sell out. We recommend making reservations in advance so that you can have the greatest selection of tours and times available.

We do not recommend Jeep tours for children under 1 year of age. We have toured with guests up to 92 years old.

Cancellation policy varies for groups:

– From seven calendar days from the activity, no fee is charged.
– From seven calendar days to 48 hours from activity, a 50% fee is charged.
– Within 48 hours of the activity date, full payment is charged.

We recommend wearing comfortable outdoor clothing, which includes sneakers, hats or caps, bathing suits, and sunscreen. Also remember to bring a camera, sunscreen (without Oxybenzone), extra cash, and towels. No high heels, flip-flops, or open sandals.

Any time of day is spectacular! Mornings are the coolest time of the day, and our afternoon tour offers a spectacular sunset opportunity.

Yes

Depending on which area you want to drive in.

You can rent a jeep in Aruba, most areas around Aruba consist of pavement road. Unless you go to the rugged side of Aruba.

Utility terrain vehicle, where you drive yourself and follow a tour guide through various locations in Aruba.

UTV stands for Utility terrain vehicle.

ATV stands for all-terrain vehicle.

The Jeeps carry fresh ice water; however, it is only accessible when the Jeeps are stopped. We recommend bringing bottled water.

We provide hotel and cruise terminal pick-ups at no additional charge. Depending on your hotel location, we will either pick you up with our Jeeps or our 24-passenger shuttle. The sales representatives can help coordinate your pick-up when you make your reservation.

Our tours operate rain or shine. Aruba has less than 18 inches of rain per year, so most rainfall is short-lived. If the weather conditions are severe, causing the trails to be unsafe, we would offer to switch your tour, reschedule, or give you a refund.

We highly recommend using the restroom prior to your hotel departure. There are restrooms available at a few stops, but some of them charge a small fee of $0.50 or $1 to use their facilities.

Yes, a tip is accepted. The usual gratuity is about 15-20%, but please tip what you feel is appropriate.

Our Jeeps hold a maximum of 8-10 passengers.

All of our tours depart from our office, which is located five minutes from the hotels and three minutes from the Cruise Ship Port.

Our tours often sell out, and we maximize each Jeep to accommodate all of our customers. Most likely, there will be other people on the Jeeps, unless you upgrade for a private Jeep.

You can upgrade to a private Jeep by requesting it when booking.

When you book a jeep excursion, you will enjoy the journey as a passenger, with a guide taking the wheel and leading the way. This allows you to relax and fully immerse yourself in the surrounding landscapes and experiences without the responsibility of driving.

Our tour involves approximately 1½ miles of walking.

Elite Safari is a private tour that has been developed for you and your guests only. You say when to go and when to stop and what time you want to start and finish!

The difference between the two tours is that with the Island Safari full-day, you cover all the major attractions on the island in one day! This tour has more than 10 stops, while the Natural Pool & Indian Cave Safari has four stops.

Aruba has near perfect weather, with less than 18 inches of rain per year. Normal temperature is 84 degrees F, with trade winds blowing from the easterly direction with a speed of 15 knots, which makes it very pleasant.

Also called CDW (Collision Damage Waiver) the $25 USD insurance covers up to $1000 USD of exterior and interior damage to the vehicle caused by an eventual collision. This insurance isn’t included in the cost of the tour and must be paid at Check-in (one insurance per vehicle). The CDW does not cover any medical expenses incurred as a result of an accident in the vehicle.